Anna’s appointment reminders: how the new voice service works
The service introduced on 1 October reminds patients about appointments. Here is how cancellation and data protection work.
At the start of the week, we explain a service launched on 1 October. Anna, the central e-registration voice assistant, reminds patients using landlines about appointments.
Reminders on a landline
According to the e-Health Centre, calls come seven days and one day before the appointment. Cancellation requires two confirmations; an unanswered call does not cancel the booking.
Cancellation needs two confirmations
The assistant does not ask for a PESEL number, identity-card number or address. It cannot reschedule appointments or provide medical advice.
Protect your information
If uncertain, end the call and contact your clinic using a known number. Explain the service to relatives so they can decide calmly whether to keep their appointment. The official patient portal provides further details.
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